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Contact Snapchat Customer Service

How to Reach a Person at Snapchat

Verified Contact Information

Customer Service Number:

  • 1-424-214-0048
    App Support
Call Now
Send Message

Jobs/ Career:

  • 1-424-214-0409
    Snaps EEO Statement

Customer Service:

google-play@snapchat.com
App Support
lensstudio-support@snap.com
Lens Studio
support@pixy.com
Pixy Support
snapchat@snap.com
support@snapchat.com

General Info:

create-support@snap.com
Creative Tool
impressum@snap.com
Impressum

Investors/ Franchising:

ir@snap.com

Legal:

copyright@snap.com
Copyright Infringement Inquiries
dpo@snap.com
GDPR Inquiries
arbitration-opt-out@snap.com
compliance@snap.com

Media:

press@snap.com
Press Inquiries
accommodations-ext@snap.com
Snaps EEO Statement

Snapchat Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Snapchat Phone Number
1 (424) 214-0048
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Most Popular Snapchat Email Address
support@snapchat.com
Snapchat Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
View full overview

How to Contact Snapchat Customer Service?

Contacts

Looking for the Snapchat contact information you will be surprised to see no Snapchat customer service number or email address. The company offers only two ways for reaching out to its support team: through the app and by trying @snapchatsupport on Twitter.

You should send a tweet or a direct message to Snapchat Support. The company technical support chats reveal that the Snapchat customer care reps provide prompt replies to users’ inquiries. You might be required to give some more details regarding your problem. If it can’t be resolved, the rep forwards your issue for further consideration.

There is also a Snapchat account on Facebook. You may try to send a private message asking to pass it on to the Snapchat Support team. Since there is no Snapchat phone number or Snapchat email, this option to reach out to a live customer care rep can be useful enough.

You can contact the Snapchat customer support team via email address; send your queries to support@snapchat.com. When you are sending the email, you are required to elaborate on your concern with as much accuracy and detail as possible. The Snapchat support representative must have all the details to review it , get a clear understanding of the problem, and come up with the most effective and quickest solution.

There is also another way to get in touch with Snapchat customer service, which is to visit their website and then head to the Privacy and Safety hub. On this page, you have to scroll down to the bottom of the page, where you will be able to see Snapchat Support. When you are on the Snapchat Support page, you can see multiple Snapchat icons representing the most common issues that users face from time to time. You can get a wide range of options and solutions related to any of the Snapchat issues that might be bothering you.

The Snapchat Help Center currently does not have the live chat feature option for you to get connected to the Snapchat customer service team. However, you can always reach out to them at their dedicated customer service email address or visit their website. Head to the support tab from the official website to get help for any kind of problem that you are facing. Whether you are having issues with the app or are not able to get access to your account, drop them an email or visit their website. Using the website, you will be able to find solutions to the most commonly faced problems by users all across the world. They can help you to recover your account or fix the issue, as well.

Users can directly reach Snapchat using the Snapchat support number, 1-310- 399-3339. In addition to the Snapchat phone number, you can also contact the support team via email at support@snapchat.com.

Working Hours & Locations

Snapchat's corporate office is 2772 Donald Douglas Loop North, Santa Monica, California 90405, United States. The company also operates offices at 229 W. 43rd St., New York, NY, and Snap Group Limited on Lexington St., London, United Kingdom. The Copyright Agent office is located at 3000 31st St., Santa Monica, California, for copyright issues.

Account, Refund & Others

If you are facing issues with Snapchat, first make sure that your smartphone is connected to the Internet. Poor Wi-Fi or mobile data connection can affect the application's operation. Sometimes that's all it takes to fix a bad connection. If this is not the case, you should get in touch with the Snapchat Customer Service team. The best way to reach out to them is through the app.

Sign in to your account and tap your profile. On the top right corner click the gear icon. Next, scroll to the bottom, choose the More information section, and tap Snapchat Support. Here you should see the Snapchat Contact Us button. You will be prompted to select the category your issue is associated with. Then, you will have to answer some more questions to provide more details.
Having stated all the required information you will get troubleshooting instructions. Go ahead and try them.

If you tried the suggested troubleshooting tips and failed to resolve the issue, you should repeat the process to get to the instruction section and click the field Need Help with something else. You will see a Snapchat Support form. Fill it out and click Send. Unfortunately, the company doesn’t provide any deadlines for the issue resolution process. There is no guarantee that you will get a response. Just wait or try another option.

To remove your phone number from Snapchat, head to your Snapchat app's account settings and select "Mobile Number." After verifying your phone number, you can easily delete it. Alternatively, users can turn off two-factor authentication within the settings, allowing them to remove their phone number from the Snapchat app.

Snapchat's help center, also known as Snapchat's Trust & Safety team, operates around the clock and generally responds to reports within 24 hours. When a user breaches the platform's guidelines, the inappropriate content is removed, and the account might get suspended or even terminated. Additionally, if a user seems distressed, Snapchat can offer crisis and emotional support resources.

To deactivate or delete the Snapchat account, follow the steps mentioned below. Android or web users can log into their accounts and select the "Delete My Account" option. Next, they are required to enter their account password and confirm that they want to delete Snapchat by clicking "Continue." If you use Snapchat on iOS devices, head to the Settings section from the profile page.

Next, scroll down to the "Account Action" and choose "Delete Account." You will then have to log in to the accounts portal, select "Delete My Account," enter your password, and then click "Continue" to confirm that you have deleted your Snapchat account. Your account will be deactivated within 30 days, during which you can reactivate it if required. After 30 days, your account will be permanently deleted.

To block someone on Snapchat, navigate to the Chat screen by swiping right. You can either tap and hold the friend's name, select "Manage Friendship," or choose the "Block" option. You can also open the chat screen, tap the friend's profile icon at the top, select "Manage Friendship," then confirm to "Block." Once blocked, the other user can no longer view your story or charms or send you Snaps or chats.

PissedConsumer Club

Contact Information

Snapchat Website:

Snapchat Help Center:

Corporate Office Address:

Snap Inc.
2772 Donald Douglas Loop North
Santa Monica, California 90405
United States

Other Info (opening hours):

Other Locations:

229 W. 43rd St.

New York, NY 10036


Snap Group Limited

7-11, Lexington St.

London, W1F 9AF

United Kingdom


63 Market St.

Venice, CA 90291


Copyright Agent

3000 31st St.

Santa Monica, CA 90405

More contact details

How Customers Rate Snapchat Support?

2.9 / 5
Poor

Based on 130K calls to Snapchat customer support through PissedConsumer.com and 43 survey responses.

Total Calls
130K
Avg Call Duration
00:50
Issues Resolved
10%

Why Customers Call Snapchat?

Top Reasons of Customers Calls

  • Account 68%
  • Customer Inquiries & Issues 17%
  • Request for Information 7%
  • Product/ Service 5%
  • Return/ Replace 1%
  • Activation/ Cancellation <1%
  • Payments and Charges <1%
  • Website/ Application <1%
  • Shipping and Delivery <1%
  • Refund <1%
  • Staff <1%
  • Cards <1%
  • Employment <1%

Account

68%
  • "Banned account"
  • "You guys banned my account and i didnt do nothing"
  • "Got hacked"

Customer Inquiries & Issues

17%
  • "false reports"
  • "My ex boyfriend been using my phone number without my knowledge"
  • "I have problem sine i have come home from turkey"

Request for Information

7%
  • "Help with my account"
  • "Need to update phone number, but can't because of suspicious activity from trying to many times to sign in on new phone"
  • "Snap maps won't update any of my friends locations anymore regardless of if they are online or not at the time, they used to update even when they weren't active and now they only update if someone is actually on snap and sometimes won't even d"

Product/ Service

5%
  • "Snap not working"
  • "Purchase I did not make"
  • "Purchase I didn't make"

Return/ Replace

1%
  • "Need to change my email for Danielle_pa4839 from deeloves429@***.com to novacaine429@***.com. I no longer have access to my old email nor snapchat"
  • "I need to change my phone number"
  • "I can't change my birthday back to my real birthday 2007 everyone thinks I'm too young for everything now"

Activation/ Cancellation

<1%
  • "Not able to reactivate"
  • "Yall are keep taking money out at their I just canceled"
  • "Cancel"

Payments and Charges

<1%
  • "make a payment"
  • "Rilated to amount katne ke sambandh me"
  • "ur charging me for somthing i didnt want"

Website/ Application

<1%
  • "data download"
  • "Can't install snapchat in your divice"
  • "App installation issue"

Shipping and Delivery

<1%
  • "I want to add my location on snapchat"
  • "I need to get home someone reported and get their account deleted"
  • "location on snapchat"

Refund

<1%
  • "Refund"
  • "Refund for Snapchat+"
  • "Refund payment"

Staff

<1%
  • "customer service"
  • "My 15 year old daughter has a nude picture that is being spread on your service."
  • "Service locking up on tracking"

Cards

<1%
  • "Found my card don't need a replacement me to activate my card"
  • "Money transphered to wrong card"
  • "My card was charged for Snapchat plus and I do not want it"

Employment

<1%
  • "for job vaccaninces"
  • "I needed a second job"
  • "job"

Compare Snapchat Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Snap
stars-rating-fill
1.0 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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