Contact Snapchat Customer Service
Snapchat Phone Numbers and Emails
Customer Service Number:
-
(310) 399-3339
Jobs/ Career:
-
(424) 214-0409Snaps EEO Statement
Snapchat Emails:
How to Contact Snapchat Customer Service?
Most Popular Number:
| Total calls: 50 891 | Issues resolved: 1 288 | Last call: Sep 9, 2024 |
Snapchat Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Snapchat Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Snapchat is 3103993339. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 20% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Snapchat may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Snapchat Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Snapchat is 3103993339. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 20% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Snapchat may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Snapchat mainly because of account, request for information and product/ service.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Snapchat is support@snapchat.com. 51% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Snapchat Website:
Snapchat Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
229 W. 43rd St.
New York, NY 10036
Snap Group Limited
7-11, Lexington St.
London, W1F 9AF
United Kingdom
63 Market St.
Venice, CA 90291
Copyright Agent
3000 31st St.
Santa Monica, CA 90405
Snapchat Customer Service Reviews
Hello,
My Name is Rebecca. I urgently need the chat back from me and another account, as well as the picture that the other account sent, because we are currently in court and the police need the evidence.
I no longer know the accused's Snapchat name, but I know that his name is Adrian. Maybe that will help. My Snapchat account was rebereh21 at the time. I deleted it, but I need the material that was sent by him in the chat back for the police.
I'm asking for urgent help. kind regards rebecca zechlin
Lost my Snapchat information because I broke my phone and got a new one and couldnt log into my account
I randomly got banned from Snap for no reason on my phone. I bought a new phone hoping it would work, and it did not.
But it works on other iClouds. This is ridiculous when I did nothing wrong on Snap.
I tried creating an iCloud myself on the new phone, and it also did not work. Fix your app, Snapchat, even your customer service isn't helpful.
I attempted to delete my account. I followed all instructions flawlessly, including the ridiculous including the ridiculous "dice puzzle", only to be told to try again after 72 hours.
Because I want this done and over with I called the customer support number only to have it answered, then disconnected in the same moment. Everything from the "wait 72 hours" policy, to the "dice puzzle", to the customer support number that goes nowhere is evidence that they know their platform is addictive and a great time-waster, therefore they want to frustrate you in your efforts to get rid of them in the hope that another 72 hours will get back under your skin and keep you there.
Not going to work this time.
Because they are making it difficult to delete my account on purpose, I will now be bringing this situation to the Federal Trade Commission, Snapchat, you can deal with the Feds now.
You picked the wrong fight Snapchat, you should have played by the rules, and not preyed upon people.
How Good is Snapchat's Customer Service?
Not well at all because no one answered the phone.
Can't get em on the phone
I haven’t received any help . My phone number is associated to my account and I can’t log in . urfavvmaryyyy 747 305 ****
It’s fine tell I got banned and half my family is on there across the world the only way not to pay 100$ a call is Snapchat so can you plz help me get it back
Why did my account get taken
got locked out of my account due to a joke on my private story
Summary of Snapchat Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Snapchat?
Account Question:
- “Password reset problems”
- “Account hacked”
- “Acocunt banned”
Request for Information Question:
- “Request a feature”
- “I am not recieving verification code for logging in”
- “I cant get my verification code because my phone is gone”
Product/ Service Question:
- “Fake reports”
- “Saved in chats not working”
- “Can't access my Snapchat”
Activation/ Cancellation Question:
- “Unable to activate account”
- “Need to cancel a subscription”
- “I want to deactivate my snapchat account”
Return/ Replace Question:
- “Wanting to change my phone number”
- “My smartwatch returnd ditels”
- “I couldn't change my number on my account”
Payments and Charges Question:
- “Took my money”
- “Payment”
- “Over charge”
Shipping and Delivery Question:
- “I cant get the email to reset my password”
- “I didn't receive my password ot”
- “My snap chat memories have gone and i cannot get them back”
Staff Question:
- “Customer service”
- “I recieved a device ban and i have no idea why.. i try not to violaye the guidelines or terms of service and dont think i have?”
- “Dear customer service, I bought a used iPhone 13 today and the serial number is M67L9QWKT. When I'm trying to login into my snapchat account on my new phone an error message occurs, showing 'SS06: device banned. However, my snapchat works on my old p”
Refund Question:
- “Refund money”
- “Refund”
- “Want to refund my snap chat premium”
Cards Question:
- “Cant get my card actived i need to talk to a person”
- “My card is constantly being charged”
- “Stolen card nit used i locked it”
Website/ Application Question:
- “App issues”
- “Your site was worthless, the phone number was wrong. Don’t contact me again.”
- “App”
Employment Question:
- “Your *** at your job”
- “Job opportunities”
- “Termination of job from a framed message”
Other Question:
- “Purana firse chalu karna hai”
- “My gf cheated and need see her previous Snapchat”
- “Having issued”
Compare Snapchat To
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