Snapchat
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Snapchat Overview
Snapchat has 2.0 star rating based on 2733 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Snapchat to a friend or colleague.
- Rating Distribution
Pros: Memories, Being able to text or call you friends, Making memories.
Cons: Not easy to get help to logging back into accounts, Constantly locking accounts for no reason, Customer service is not helpful.
Snapchat has 2.0 star rating based on 2733 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Snapchat to a friend or colleague.
- Rating Distribution
Pros: Memories, Being able to text or call you friends, Making memories.
Cons: Not easy to get help to logging back into accounts, Constantly locking accounts for no reason, Customer service is not helpful.93% of users think that Snapchat should improve its Customer Service.
36% of users say that they might use Snapchat in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Better fixes", "Keep your password private", "5 days ago", "Never", "Be prepared for random cancellation".
Most users want Snapchat to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Snapchat Reviews
"My account got hacked"
my account got hacked and that person changed my email and number to the account. I tried changing the password it let me but still did not let me in I can not...
"They banned my account with injustice"
They banned me because I was opposing a rapist, now I dont have access to my account. Ive been a member for around 8 years almost a decade, and they completed...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My account got hacked
- Great app
- Easy to get into it needs more safety options
Preferred solution: My account back. alexism_mtzzz
User's recommendation: make sure to know your password
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Hacked my account
Company fixed the issue and I have been provided with apology.
Preferred solution: Apology
User's recommendation: My account hacked
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
MY ACCOUNT IS TEMPORARILY DISABLED
Snapchat still has done absolutely nothing. I have contacted costumer service, attempted to call them (voice message box is full) they have been completely unprofessional.
They viewed my review and have done absolutely nothing!!
- Cool subscription
- You can get to know new people
- You can talk to friends
- Toxic community
- People sending unsolicited nudes
- Expensive subscription
Preferred solution: Apology
User's recommendation: If you get Snapchat, I definitely don't recommend paying for a subscription, you could lose money you spent.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Paris
Resolved: Réactivation compte snp ***
Company fixed the issue and I have been provided with product replacement. Je voudrais réactiver mon compte snp chat.
User's recommendation: Waragangdmx
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
They wrongfully banned my snapchat account and all my memories are gone. im sueing
- Great way to communicate
- Memories
- Bad service
Preferred solution: Full refund
User's recommendation: Be careful with what key words you use because snapchat will assume that you are mentioning something illegal and wrongfully take away your account regardless of the purchases you have made.
Did you get back in? Mine was locked at first and then disabled.
Just got back in last week. Explain to this techguy on IG "stedtech11" he was very helpful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Essen, North Rhine-Westphalia
Fehlercode und komme nie im meinen Account rein
User's recommendation: Versuchen Sie Ihr Glück
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Temporarily disabled message continues to appear after 2 days. I cant log into my accounr
- Snapchat is a great app where i can communicate
- Support team is the only con
Preferred solution: Assistance in logging into my account
User's recommendation: Unfairly treated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Frustrated with Snapchat’s Device-Specific Ban - Unresolved and Unexplained
Preferred solution: My iphone not disabled to use snapchat
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My account is locked
- Lost all my memories
Preferred solution: Full refund
User's recommendation: locked my account for nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Someone took my phone and posted something on my story that I didn’t know they posted.
My Snapchat account is still locked.
Has an issue loading my data for me to download since they want to banned my account.
- Good for communication
- Quick easy self photo shoots
- Fun and cute filters
- Glitches if open too many conversations
- Unreasonable bans
- Unreliable
Preferred solution: I want my account back with no problems all my contacts and conversations still there and all of my pictures, including what was in my my eyes only
User's recommendation: Hardly use the app because it’s kind of faulty.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Gas portable I'm having a problem with my Snapchat and we're not letting me log out I tried to log into my old one very old account but it's not letting me for some reason I need help getting back a w
Company fixed the issue and I have been provided with product replacement.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Santee, California
I want to check my husband account
User's recommendation: Check accounts
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account blocked
- Mlina
- Rose
User's recommendation: Unlock my account please
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My account is temporarily disabled for the past 30days
Preferred solution: To enable my account
User's recommendation: It a good app you will love it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Mohali, Punjab Province
I can't access my account for three months
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lagos, Lagos
Snap error code ss06
Hello Snapchat team please solve my problem... when I login my Snapchat account, so I see an error "Due to repeated failed attempt's or other unusual activity your access to Snapchat is temporarily disable... so please help me to solve my problem as soon as possible
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Did you get back in? Mine was locked at first and then disabled.
Just got back in last week. Explain to this techguy on IG "stedtech11" he was very helpful