Alexis M Jqq

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Verified Reviewer

My account got hacked

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my account got hacked and that person changed my email and number to the account. I tried changing the password it let me but still did not let me in I can not use anything to get in
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Loss:
$900
Pros:
  • Great app
Cons:
  • Easy to get into it needs more safety options

Preferred solution: My account back. alexism_mtzzz

User's recommendation: make sure to know your password

Resolved
Param S Hre

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Resolved: Hacked my account

Snapchat - Hacked my account
Snapchat - Hacked my account
Snapchat - Hacked my account
Updated by user Sep 18, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 18, 2023
My friend hacked my snapchat account he all mail and mobile number change in my snapchat account please help me its humble request my snapchat acc name paramsingh7572 and my old contact number +917508****00 please help my my urjent data in snapchat acc
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Preferred solution: Apology

User's recommendation: My account hacked

Christina Pirong

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MY ACCOUNT IS TEMPORARILY DISABLED

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Snapchat - MY ACCOUNT IS TEMPORARILY DISABLED
Snapchat - MY ACCOUNT IS TEMPORARILY DISABLED
Updated by user Sep 20, 2023

Snapchat still has done absolutely nothing. I have contacted costumer service, attempted to call them (voice message box is full) they have been completely unprofessional.

Updated by user Sep 14, 2023

They viewed my review and have done absolutely nothing!!

Original review Sep 13, 2023
I had logged out of my main account and into my backup to get my snap score up when suddenly I wasn't able to save or respond to messages, I logged out of my backup account and attempted to log into my main and it said "your account is temporarily disabled due to multiple failed attempts." I have my passwords saved, and have not made any "failed attempts" to log in. I attempted to contact costumer service, attempted to get my account unlocked, nothing worked. I was locked out of my account for no reason. Definitely leaving Snapchat a bad review. I spent money on subscriptions, I was a big supporter, I've had snap for years on the same account and this is how you guys repay me??!
View full review
Loss:
$4
Pros:
  • Cool subscription
  • You can get to know new people
  • You can talk to friends
Cons:
  • Toxic community
  • People sending unsolicited nudes
  • Expensive subscription

Preferred solution: Apology

User's recommendation: If you get Snapchat, I definitely don't recommend paying for a subscription, you could lose money you spent.

1 comment
Christine H Csl

Did you get back in? Mine was locked at first and then disabled.

Just got back in last week. Explain to this techguy on IG "stedtech11" he was very helpful

Resolved
Dianka A

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| map-marker Paris, Paris

Resolved: Réactivation compte snp ***

Snapchat - Réactivation compte snp ***
Snapchat - Réactivation compte snp ***
Snapchat - Réactivation compte snp ***
Updated by user Sep 21, 2023

Company fixed the issue and I have been provided with product replacement. Je voudrais réactiver mon compte snp chat.

Original review Sep 21, 2023
Bonjour, Je voudrais réactiver mon compte snp *** a été bloqué temporairement sa fait plus de 30 jours je narrive pas me connecter est-ce que vous pouvez réactiver mon compte snp *** Sil vous plaît. Cordialement,
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User's recommendation: Waragangdmx

Magen P

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Verified Buyer

They wrongfully banned my snapchat account and all my memories are gone. im sueing

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They wrongfully banned my snapchat account and all my memories are gone. im sueing
They wrongfully banned my snapchat account and all my memories are gone. im sueing
I am absolutely distraught by this. They have permanently locked my account. This takes away ALL of my memories. I cannot get a single photo back. My family has government connections and I will be suing if my account is not right fully unlocked within 7 business days. I also have already purchased a WHOLE YEARS worth of snapchat premium so I except a refund ASAP. If one is not appointed to me , I will have my lawyer discuss that with you over the phone.
View full review
Loss:
$40
Pros:
  • Great way to communicate
  • Memories
Cons:
  • Bad service

Preferred solution: Full refund

User's recommendation: Be careful with what key words you use because snapchat will assume that you are mentioning something illegal and wrongfully take away your account regardless of the purchases you have made.

1 comment
Christine H Csl

Did you get back in? Mine was locked at first and then disabled.

Just got back in last week. Explain to this techguy on IG "stedtech11" he was very helpful

Rahim S Eid

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Verified Reviewer
| map-marker Essen, North Rhine-Westphalia

Fehlercode und komme nie im meinen Account rein

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Snapchat - Fehlercode und komme nie im meinen Account rein
Hello Snapchat Team,I hope you're doing well. I've been having issues logging into my Snapchat app on my mobile device for a while now. I can access it through the web version, but the app isn't working properly. I've tried various troubleshooting steps, but without success.Could you please assist me with this issue and provide instructions on how to regain access to my account on the app? I would greatly appreciate your help.Thank you in advance. "Hallo Snapchat-Team, ich hoffe, es geht euch gut. Ich habe seit geraumer Zeit Probleme damit, mich in meine Snapchat-App auf meinem Handy einzuloggen. Ich kann zwar über die Webversion darauf zugreifen, aber die App funktioniert nicht richtig. Ich habe bereits verschiedene Lösungsansätze ausprobiert, jedoch ohne Erfolg. Könnt ihr mir bitte bei diesem Problem helfen und mir Anweisungen geben, wie ich mein Konto auf der App wieder zugänglich machen kann? Ich würde mich sehr über eure Unterstützung freuen. Vielen Dank im Voraus. Mit freundlichen Grüßen, Willkommens
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User's recommendation: Versuchen Sie Ihr Glück

Amit W Igf

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Verified Reviewer

Temporarily disabled message continues to appear after 2 days. I cant log into my accounr

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Snapchat - Temporarily disabled message continues to appear after 2 days. I cant log into my accounr
Hey there. Im having issues with my Snapchat account. Its saying that due to repeated failed attempts or other unusual activity, your access to Snapchat is temporarily disabled. Its been 2 days now and Im not sure what else to try. I didnt do anything wrong so Im not sure why I got this punishment. Would you be able to help me resolve this issue? My account name is amitwisniewski . Everything I have tried has failed and Im not sure why Ive been locked out of my Snapchat account with no further follow up from anyone on your support team. I would really appreciate a clear descriptive answer on why my account has been disabled and how I could fix it, because I did nothing wrong.
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Pros:
  • Snapchat is a great app where i can communicate
Cons:
  • Support team is the only con

Preferred solution: Assistance in logging into my account

User's recommendation: Unfairly treated

Saif S Vwv

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Verified Reviewer

Frustrated with Snapchat’s Device-Specific Ban - Unresolved and Unexplained

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Frustrated with Snapchat’s Device-Specific Ban - Unresolved and Unexplained
Ive been a Snapchat user for years, and Ive always been a fan of the platform. However, my recent experience with their customer support has been nothing short of infuriating. A while back, I discovered that my phone was banned from using the Snapchat app. Mind you, its just the phone thats banned, not my accountI can still access Snapchat on my iPad without any issues. This is confusing and disruptive, especially since I wasnt given any specific reason for the device-specific ban. I reached out to Snapchats customer support, hopeful for a quick resolution. To my dismay, their response was incredibly disappointing. They vaguely cited violations of Terms of Service or Community Guidelines but failed to provide any specifics. Even more frustrating was their finality: they declared that they could not assist further and would not correspond on this issue anymore. Im left bewildered and annoyed. What kind of customer service refuses to help a long-time user rectify an issue thats clearly a glitch or misunderstanding? This experience has significantly lowered my opinion of Snapchat, and Im left without any viable solutions to a problem that shouldnt exist in the first place. If youre considering using Snapchat, be cautious. Their customer support leaves much to be desired, and you could find yourself in a similar frustrating situation with no recourse.
View full review

Preferred solution: My iphone not disabled to use snapchat

jeremiah shanor

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Verified Reviewer

My account is locked

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Snapchat - My account is locked
Snapchat - My account is locked
i was on snap and then it locked me out and my password was not working then it sent an email saying it was permanently locked. i purchased a whole year of the snapchat+. i havent used all of my time. if my account is not recoverable then i want my money back. and now i cant make a new account. it wont let me. all of my memories from when i first started dating my girlfriend are on there and not recoverable. this is beyond frustrating. definitely not going to recommend this app to anyone in the future. and going to let everyone i know what happened and recommend them to stop using the app.
View full review
Loss:
$40
Cons:
  • Lost all my memories

Preferred solution: Full refund

User's recommendation: locked my account for nothing

Shahala S

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Verified Reviewer

Someone took my phone and posted something on my story that I didn’t know they posted.

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Snapchat - Someone took my phone and posted something on my story that I didn’t know they posted.
Updated by user Nov 02, 2023

My Snapchat account is still locked.

Updated by user Oct 03, 2023

Has an issue loading my data for me to download since they want to banned my account.

Original review Oct 03, 2023
One of my friends had taken my phone and posted something on my story that I didn't know was there till somebody showed it to me and when I went on my phone to go onto Snapchat, my account was locked. They have chosen to permanently lock my account, which has tons of pictures that I cannot replace. It also has some people that I can only contact from that account because I don't have their username or any other way to contact them.
View full review
Pros:
  • Good for communication
  • Quick easy self photo shoots
  • Fun and cute filters
Cons:
  • Glitches if open too many conversations
  • Unreasonable bans
  • Unreliable

Preferred solution: I want my account back with no problems all my contacts and conversations still there and all of my pictures, including what was in my my eyes only

User's recommendation: Hardly use the app because it’s kind of faulty.

Resolved
Jasper c Ing

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Verified Reviewer

Resolved: Gas portable I'm having a problem with my Snapchat and we're not letting me log out I tried to log into my old one very old account but it's not letting me for some reason I need help getting back a w

Gas portable I'm having a problem with my Snapchat and we're not letting me log out I tried to log into my old one very old account but it's not letting me for some reason I need help getting back a w
Updated by user Sep 12, 2023

Company fixed the issue and I have been provided with product replacement.

Original review Sep 12, 2023
Snapchat will not let me log out and I tried to log out but it's not letting me and my Snapchat is Jasper champion@***.com but it's not letting me I'm done trying several times and it's not letting me for some reason I need help fixing my Snapchat if y'all can get back in touch with me but I tried to log out so I can get back into my old one but it's not letting me for some reason I don't know what why it's not letting me but all I did is try to log out about whole Snapchat and it's not letting me because I want to get back into my very old account very old very old very old Snapchat but I just need help logging out of it that's all I need help with but people screwed my Snapchat up so now I can't do anything people always sleep on Snapchat I don't know I can't do nothing
View full review
Mai Sbf

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Verified Buyer
| map-marker Santee, California

I want to check my husband account

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Snapchat - I want to check my husband account
Snapchat - I want to check my husband account
Snapchat - I want to check my husband account
I wanted to check the account in my husband some friend he delete them, but I wanna back to hear from The Voice I can give you the account for both
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User's recommendation: Check accounts

Mlina R

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Account blocked

Snapchat - Account blocked
Snapchat - Account blocked
Please my Snapchat account has been blocked please I need your help to unlock it for me, I have a very information on Snapchat, I don't really what I have done to my Snapchat why they blocked it, with my heartfelt gratitude I want to apologize for you people to unlock my Snapchat account, because I can't get my information that I save inside again thanks you all.
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Pros:
  • Mlina
Cons:
  • Rose

User's recommendation: Unlock my account please

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Anjolaoluwa A Gle

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account is temporarily disabled for the past 30days

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Snapchat - My account is temporarily disabled for the past 30days
Snapchat - My account is temporarily disabled for the past 30days
I just got a new phone and I downloaded a Snapchat on my phone and login my password word and username and I login it says the account has been temporarily disabled and have been facing this issue for the past 30days now please help me to rectify my account I really need my Snapchat I miss talking pictures with Snapchat
View full review

Preferred solution: To enable my account

User's recommendation: It a good app you will love it

Arman G Elp

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Verified Buyer
| map-marker Mohali, Punjab Province

I can't access my account for three months

Snapchat - I can't access my account for three months
Snapchat - I can't access my account for three months
Hey, Snapchat team forgot my Snapchat password and now I wanna login my account I can't access my account so please help me and recover my account.Thank you Snapchat team.
View full review
Emmanuel A Ipj

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Verified Reviewer
| map-marker Lagos, Lagos

Snap error code ss06

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Snapchat - Snap error code ss06
Updated by user Oct 04, 2023

Hello Snapchat team please solve my problem... when I login my Snapchat account, so I see an error "Due to repeated failed attempt's or other unusual activity your access to Snapchat is temporarily disable... so please help me to solve my problem as soon as possible

Original review Oct 04, 2023
Hello Snapchat team please solve my problem... when I login my Snapchat account, so I see an error "Due to repeated failed attempt's or other unusual activity your access to Snapchat is temporarily disable... so please help me to solve my problem as soon as possible thanks...
View full review

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