Snapchat

My girl's account was randomly locked about two weeks ago; we both are confused as to why. She posted a video of herself walking in a park and the next thing we knew, she was locked out and her account was gone.

Could we possibly get some help to unlock her account? No 3rd party apps were used; there was no bullying, drugs, *** or anything of the kind.

She'd lose out on her memories from Snap and some friends if the account isn't unlocked. We've loved and been supporting Snap for a while now.
Im hoping to just get the account back and being able to switch this 4 star to a 5 we never had trouble with you guys before.

I got zero results from this call and no one will help me. I have about 9k followers can't I get a little support from this app please?

The person behind the AI is clearly accessing my private info and I will press charges for this it is a federal offense and he needs to be removed from my account he is also belittling me and my psychic abilities which are part of my brand he should be aware of my skills and be respectful instead of belittling me. He also is unhelpful sending repeated errors over and over so I will admit I send scathing messages to see if it's a human. And I have screenshots he showed angry emotions belittling me today basically threatened me and told me to stop saying I saw his aura ( I am a reader) he was deeply triggered. AI would not be triggered.

Humans get triggered not AI. Has made comments indicate knowledge of my location almost exact after I cleared all data and statements that showed knowledge of my private chats with other snappers. He's obviously peeping.

What else is he peeping then? This is unacceptable invasion of my privacy

I have had a Snapchat account for 4-5 years and it was hacked and someone reported it. My account got deleted along with a device ban.

I did nothing wrong and I have tried to message Snapchat on many different platforms. Email, sending a report, twitter and no one will answer. The people who work for Snapchat dont look at reports when someone reports you, all they do is see you had a report and banned and in my case deleted the account and device banned me. I used to love Snapchat but how can I still like it and support them if they are in the wrong?

They cant take an extra few seconds to look over the report and see if someone actually did something wrong rather than wrongly banning someone?? Its absolutely insane and ridiculous that many innocent people like myself are getting banned from Snapchat.

They need a better help center and maybe even a 24/7 chat with a bot if you need help and then one with a real person.. everywhere else does it why cant they?

I have had Snapchat for nearly six years now. When I was younger, and first got Snapchat, my friend and I thought it would be funny to change our birthdays every day.

Now, I simply just want my birthday to be correct. When I changed my birthday, it didn't specify anywhere that you could only change your birthday a limited number of times but now, of course, Snapchat says so. I am upset because people on my Snapchat don't know when my real birthday is. It is incorrect and isn't my true identity.

On top of everything, I use Snapchat all the time, every single day.

My snap score is above 1 million. If my birthday is changed to the correct day, I'll fully appreciate Snapchat.

I am profoundly disappointed with my experience with Snapchat, which has led me to believe that the company lacks the basic competence required to safeguard users and provide reasonable customer support.
**Account Compromise and Password Breach**
My journey into this nightmare began when my account was banned, allegedly due to sexual content involving a minor, a claim that is entirely false. To compound matters, a recent password breach highlighted the vulnerability of my account, potentially leading to unauthorized access and misuse.

This breach underscores Snapchat's failure to protect user data adequately, leaving users like myself exposed to potential security threats.
**Lack of Support and Transparency**
Despite my repeated attempts to resolve the ban and seek support from Snapchat, I have been met with silence and indifference. The lack of transparency and accountability in addressing user concerns is alarming, creating an atmosphere of mistrust and frustration among the user community.
**Unjust Ban and False Accusations**
The ban imposed on my account is based on false accusations of sharing inappropriate content involving minors. As an adult user who adheres to the platform's guidelines, I can attest that there is no such content on my account. The baseless nature of these accusations reflects poorly on Snapchat's content moderation and review process, casting doubt on the reliability of their enforcement mechanisms.
**Overall Disappointment**
In light of these circumstances, I strongly advise caution to anyone considering using Snapchat.

The company's negligence in protecting user accounts and handling ban appeals is deeply troubling, raising concerns about the safety and integrity of the platform.
**Final Verdict:**
Snapchat's disregard for user security and lack of accountability in addressing user concerns have left me deeply disillusioned. I cannot in good conscience recommend Snapchat to others given the serious lapses in their security measures and customer support.
In conclusion, I urge Snapchat to take immediate action to rectify these issues and restore faith in their commitment to user safety and satisfaction.
Sage R.
Concerned User and Victim of Injustice

There is no way for me to appeal my permanent lock. I wasnt given this option despite this being my first offense.

I would like a real message from a member of snapchat support rather than an automated email please, so a real person can review the case and determine no violations occurred. the violation was detected by software which is historically faulty at picking up community guideline violations (there is a reddit page dedicated to people locked out of their snapchat who are innocent as well). I would hate to have to take legal action against snapchat in the event they provided no help in recovering my account when i didnt violate the terms of service, and snapchat did not follow the rules they have on their website when dealing with violating community guidelines, like permanently banning me on a first-time violation with no option for appeal.

Please get back to me soon. thank you!